On Nov. 2, the Global Views Magazines (GVM) announced the result of 2016 Service Quality Survey including the 1999 citizen service hotlines. Credited by the “mystery guest’s call” from the GVM, Tainan 1999 took the third place with an outstanding performance. The outcome is very convincing because the Service Quality Survey by GVM, which had a 14-year history, was reputed as the “Academic Award” of Taiwan service industries.
Since its establishment in 2011, the business of Tainan 1999 has steadily increased. Now 1999 has become the most common channel between citizens and the city government, with more than 20,000 calls per month. Furthermore, to implement the Open Government policy and provide more diverse and convenient services, the city government launched a new program named “Open 1999”. Besides traditional phone call, a thematic website of 1999, and an app, Open Tainan 1999, the government also released the API for private sectors to develop notifying apps. Citizens now can just take pictures and upload them to notify any sort of problems anywhere and anytime.
Through Open 1999, every case requiring staff dispatching will be posted on the 1999 thematic website, displaying how the government work on the requests of the citizens. Instead of acquiring second-handed information via the media or other channels, people can now access the original data issued by the government to catch up on public affairs and supervise the public sectors.