Published date: Aug. 2, 2013
1999 has been on the right track among these two years, incoming calls increase
dramatically from 900+ calls to 2000+ calls. The 24/7 service center plays an important role in
citizens’ daily life. Whatever you want to ask, e.g., is it going to declare a holiday for the
typhoon? Which bus should I take? To report a street light malfunction. Even where to go
during the summer vacation. 1999 has become not only a most friendly team, but also the most
reliable consultant for all the citizens.
The mobile hospital service provided by the Public Health Bureau is very popular with the
citizens. Whenever they decide to offer this service, 1999 call center will notify citizens in the
area. This is one of the most important call out service of 1999 call center.
Once during the regular call out, the phone was picked up by lady Wu who is eighty some years old.
Lady Wu was very happy to get the phone call and chatted with us for a long time. Wu said that
because all her children went to work outside of Tainan City, she lived alone. This is the first
call she got this week and she really hopes someone can come and spent some time to chat
with her. After this call, the 1999 contacted the social service and asked if it is possible to have
someone accompany Lady Wu.
A week later, Lady Wu actually called back to 1999 and told us that since then, social
service visit her everyday and brought lunch box for her. Social service even came to chat and
take care of her whenever she needed the help. Lady Wu really appreciated the help from the
1999 call center.