GO! Open Tainan 1999 APP!

RDEC, as a policy advisor, is a commission that coordinates the bureaus and departments within the Tainan City Government. We are in charge of policy planning, research and development, supervision and evaluation, citizen services, and information flow control. What we do is integrating the goal of city works, planning the city layout and acting as the coordinator between the bureaus and departments.


A Real Story of 1999.

Posted Date:2015/08/02

Last Modified:2015/12/08 17:07

 Published date: Aug. 2, 2013

1999 has been on the right track among these two years, incoming calls increase

dramatically from 900+ calls to 2000+ calls. The 24/7 service center plays an important role in

citizens’ daily life. Whatever you want to ask, e.g., is it going to declare a holiday for the

typhoon? Which bus should I take? To report a street light malfunction. Even where to go

during the summer vacation. 1999 has become not only a most friendly team, but also the most

reliable consultant for all the citizens.

The mobile hospital service provided by the Public Health Bureau is very popular with the

citizens. Whenever they decide to offer this service, 1999 call center will notify citizens in the

area. This is one of the most important call out service of 1999 call center.

Once during the regular call out, the phone was picked up by lady Wu who is eighty some years old.

Lady Wu was very happy to get the phone call and chatted with us for a long time. Wu said that

because all her children went to work outside of Tainan City, she lived alone. This is the first

call she got this week and she really hopes someone can come and spent some time to chat

with her. After this call, the 1999 contacted the social service and asked if it is possible to have

someone accompany Lady Wu.

A week later, Lady Wu actually called back to 1999 and told us that since then, social

service visit her everyday and brought lunch box for her. Social service even came to chat and

take care of her whenever she needed the help. Lady Wu really appreciated the help from the

1999 call center.

© 2011 Research, Development and Evaluation Commission, Tainan City Government
Yonghua Civic Center 70801 No. 6 Yonghua Road, Sec. 2, Anping District, Tainan City|TEL : 06-2991111|rdec@mail.tainan.gov.tw|24-hour Citizen Service Hotline: 1999, 06-6326303|
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